What insurance company? No matter who's at fault, you should be working to get your vehicle fixed.
SF is the company & I'm in PA. Never had to do a claim with them before. Nationwide was always easy to get things done.
I just think the "remote" adjuster is the issue.
One thing that sucks is that my fr & rr dash cam was set to 4k for both, crash sensor was set to low, and I only had a 64G SD card installed, so the video was written over by the time we got home.
Got 256G cards on the way.