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Buyback Data

Due to unresolvable issues with your ST, do you need a buyback from Ford?


  • Total voters
    56
Messages
188
Reactions
121
Location
Kensington, MD, USA
#81
My 2020 has been in the shop for about 3-4 weeks or coming up on it. I requested a buyback. Breaking point is when the AWD was going in and out on the freeway. I’m really hoping Ford approves it this week and I can move on. This is my fourth Ford and first with an issue. From what I have read the ones made in Chicago are the problem child’s. Mine was built in 2019 so from the problematic era. I’m hoping they payoff my loan and pay back my loan payments like others have received. Eventually I will come back to Ford and still have my wife’s fusion energi
What was your build date and mileage now?
 
Messages
7
Reactions
0
Location
San Jose, CA, USA
#82
I think build date was sometime 9/2019 or earlier. Have 12k auto hold fault started when I first got the car and I should have taken it in then.
 
Messages
224
Reactions
74
Location
Colorado Springs, CO, USA
#83
My 2020 has been in the shop for about 3-4 weeks or coming up on it. I requested a buyback. Breaking point is when the AWD was going in and out on the freeway. I’m really hoping Ford approves it this week and I can move on. This is my fourth Ford and first with an issue. From what I have read the ones made in Chicago are the problem child’s. Mine was built in 2019 so from the problematic era. I’m hoping they payoff my loan and pay back my loan payments like others have received. Eventually I will come back to Ford and still have my wife’s fusion energi
All the best with your buyback process
 
Messages
30
Reactions
10
Location
Gig Harbor, WA, USA
#84
Little different story. I bought a 2020 with 9k miles. Had a problem with the instrument cluster. Took a week to fix. During that time I discussed buying a new 2021 instead. I would have been happy with either. The dealer gave me $1k more than I bought the 2020 for in trade in. And I got a $1250 rebate and 500 first responder rebate. 0.9% financing for 48mo.
 

Scott G

New Member
Messages
23
Reactions
11
Location
Elk Grove, CA, USA
#85
They’re gonna have to give me much more than that to buy a Ford again, my wife is pissed. We’ve been given a shitty loaner that she won’t touch. They’re going over details with the service manager and California lemon laws, just gonna take my money and buy a RDX.
I have a very good lemon law attorney in CA if you need referral.
 
Messages
7
Reactions
0
Location
San Jose, CA, USA
#86
Ford denied my request. Hasn’t been in the shop long enough yet. About 7-8 days short now. Didnt seem concerned with the fact that the AWD was going in and out while on the freeway or other safety close calls I have had from this whole thing. I’m hoping it’s in the shop for another week or two and it gets bought back and I can move on from Ford. Wife’s Fusion Energi is acting glitchy now too. Randomly stalls and was rolling down the driveway over the weekend
 
Messages
224
Reactions
74
Location
Colorado Springs, CO, USA
#87
Ford denied my request. Hasn’t been in the shop long enough yet. About 7-8 days short now. Didnt seem concerned with the fact that the AWD was going in and out while on the freeway or other safety close calls I have had from this whole thing. I’m hoping it’s in the shop for another week or two and it gets bought back and I can move on from Ford. Wife’s Fusion Energi is acting glitchy now too. Randomly stalls and was rolling down the driveway over the weekend
Rolling down the driveway while in Park?
 

Nazak2009

New Member
Messages
13
Reactions
4
Location
Kansas City, MO, USA
#88
Ford denied my request. Hasn’t been in the shop long enough yet. About 7-8 days short now. Didnt seem concerned with the fact that the AWD was going in and out while on the freeway or other safety close calls I have had from this whole thing. I’m hoping it’s in the shop for another week or two and it gets bought back and I can move on from Ford. Wife’s Fusion Energi is acting glitchy now too. Randomly stalls and was rolling down the driveway over the weekend
Ford treated my motor mount issue the same way. When I asked for the buy back they informed me that since the vehicle was close to repair they denied my request. Took them almost four weeks to complete the repair. They didn't seem to care about the safety concerns. Kept informing me that is what the manufacture warranty is there for. Sorry to hear that you are having issues, I am glad to have my explorer back but it still left a sour taste in my mouth from Ford the company.
 
Messages
16
Reactions
5
Location
Iowa City, IA, USA
#89
Anyone know of a good Ford dealership in eastern Iowa? I bought my ST December 28th in East Moline and I definitely won’t be back for service or sales.
 
Messages
7
Reactions
0
Location
San Jose, CA, USA
#91
An update on my case. Ford called yesterday since the dealer hasn’t updated anything. It’s now last 30 days since I dropped it off. They want me to email documents in order to have the request reviewed again. They claimed that they only count consecutive days but CA law says the previous time it was in the shop does count so we are closer to 40 days. May have to get a lemon law lawyer at this time.
 

Scott G

New Member
Messages
23
Reactions
11
Location
Elk Grove, CA, USA
#92
An update on my case. Ford called yesterday since the dealer hasn’t updated anything. It’s now last 30 days since I dropped it off. They want me to email documents in order to have the request reviewed again. They claimed that they only count consecutive days but CA law says the previous time it was in the shop does count so we are closer to 40 days. May have to get a lemon law lawyer at this time.
I have an excellent one if you need one.
 
Messages
80
Reactions
40
Location
Sterling, VA, USA
#94
maybe the law is different in VA, but you bring it back 3x for same issue and you can hand them the keys (basically) .There are some steps to follow but they are pretty straightforward. I had to do this with a MB I bought a few years ago..
 
Messages
7
Reactions
0
Location
San Jose, CA, USA
#95
Talked to a lawyer who said since it’s been over 30 days and still won’t be down for a few more weeks that it’s a simple case. How long has it taken for those who have gone this route for Ford to agree to terms?
 


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