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Sync 3 map update

Messages
164
Reactions
110
Points
37
Location
Katy, TX, USA
Vehicle
2022 Explorer ST
#21
Unfortunately, if it doesn't validate your VIN, you can't download. There is even a license file which I believe is tied to your VIN. I would recommend you use the Ford Support link and open a chat to ask why your VIN doesn't work.
Chatting with Ford and it looks like their system shows that we have a 2010 model.
 

Messages
164
Reactions
110
Points
37
Location
Katy, TX, USA
Vehicle
2022 Explorer ST
#23
I have a 22 as well and it shows the same for mine.
They told me to do the "check for software update" in the car and wait for 24 hrs and check back on the website. This is supposed to update Ford's database. Will try again tomorrow.
 

Dale5403

Active Member
Messages
771
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491
Points
182
Location
Mondovi, WI, USA
#24
They told me to do the "check for software update" in the car and wait for 24 hrs and check back on the website. This is supposed to update Ford's database. Will try again tomorrow.
You would think Ford could get this right.
 

bpenn8966

New Member
Messages
5
Reactions
3
Points
2
Location
White Lake, MI, USA
#25
They told me to do the "check for software update" in the car and wait for 24 hrs and check back on the website. This is supposed to update Ford's database. Will try again tomorrow.
Cool, just did that. Thanks will check tomorrow.
 

Sgt1411

Member
Law Enforcement
Messages
102
Reactions
59
Points
27
Location
BC&AZ
Vehicle
2021 ST
#27
Ford and the SYNC2/3/4 software updating program for any version or platform is the most complex, unfriendly, awkward, confusing, and overly complicated system ever developed. To top that off Ford is running around right now promoting its Ford Pro software suite of products that will take the complexity out of managing large fleets.

Can you imagine what's going to happen, they cant even update their retail customer platforms.
 

Messages
164
Reactions
110
Points
37
Location
Katy, TX, USA
Vehicle
2022 Explorer ST
#28
They told me to do the "check for software update" in the car and wait for 24 hrs and check back on the website. This is supposed to update Ford's database. Will try again tomorrow.
Tried it again today and still a no go. Spent an hour with a Ford chat agent again today and still no resolution. they have opened up a case to look into to it, 5-7 day follow-up they say. Not holding my breath but will let y'all know what they come up with.
 

Messages
38
Reactions
30
Points
12
Location
Lancaster, NY, USA
Vehicle
2021 Explorer Platinum
#29
Around 25 minutes to download to my PC hard disk (C:\SyncMyRide). On my PC downloading directly to a USB thumb drive produced errors.
Vehilce update took about 35 minutes.

Started the update in my driveway. After starting the engine and waiting for a complete boot up of the screens I inserted the thumb drive into the USB plug in the center console. There was a 2-3 minute lag before I saw the update dialog box on the center tablet screen. I had to reply YES by pressing a button on the screen two times, about 2 minutes apart to start the update. Not sure why that happened since I didn't see that in the instructions.

From home I drove to the Delta Sonic car wash and then Tim Horton's drive thru for coffee. On the way home I received the message the update was completed. About a 12 miles round trip. The car wash was backed up so that added more time for the update to process. A few times during the drive the tablet screen blanked and displayed the EXPLORER/snow covered mountains logo. I did not touch the screen to select other functions during the update process and I had the radio off. Fortunately I didn't need the navigator to find my way home!

Navigation Maps Version is NA 2.21
 

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Sgt1411

Member
Law Enforcement
Messages
102
Reactions
59
Points
27
Location
BC&AZ
Vehicle
2021 ST
#30
Checked the site as mentioned above, my 2021 has one free Map Only download so I took it.

For those who have NOT done it couple of Pro tips....

There are three files to download

1. Instruction Sheet (only Ford has a system with a 12 page instruction sheet)
2. Download Map file Zipped up
3. Download the Map licence file.

One mistake I made was using a MacBook, it didn't work so I went to a Windows 10 machine then it worked.

The other Pro tip...when you unzip map files and copy to your USB drive you have to then copy the downloaded map licence file but DON'T just drop it on the USB you must drop it into the SYNC folder or it will error out.


COMPLEXITY MUCH?
 

Cdubya

Active Member
Messages
816
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374
Points
182
Location
NE Ohio
#31
One mistake I made was using a MacBook, it didn't work so I went to a Windows 10 machine then it worked
I used a macbook? it was fine. key is to lookat the instructions and pay attention to the file/folder structure that they want. The download zip seemed like it was already unzipped. Maybe ive done cyanlabs Sync updates manually that i just know what goes where...
 

Sgt1411

Member
Law Enforcement
Messages
102
Reactions
59
Points
27
Location
BC&AZ
Vehicle
2021 ST
#32
I used a macbook? it was fine. key is to lookat the instructions and pay attention to the file/folder structure that they want. The download zip seemed like it was already unzipped. Maybe ive done cyanlabs Sync updates manually that i just know what goes where...
I used a macbook? it was fine. key is to lookat the instructions and pay attention to the file/folder structure that they want. The download zip seemed like it was already unzipped. Maybe ive done cyanlabs Sync updates manually that i just know what goes where...
I must not be doing it right then because over the past few years I have never had a SYNC update work when using a MacBook or any MacOS device. I always switch to Windows and it works first time everytime.
 

minuteman3

Member
U.S. Air Force Veteran
Messages
99
Reactions
122
Points
27
Location
Tacoma, WA, USA
Vehicle
2020 Explorer ST
#33
My rather interesting saga on this update ...

When I went to the map website and entered my 2020 ST's VIN, it offered me another "free" update. I was happily surprised as I only expected one such update (which I had used a year ago for the NA 2.20 version). I downloaded the files, including a license file, and ran the installer. Eventually it failed by simply exiting, and the NA 2.20 remained on the "About" screen.

I sent an email to the vendor, and got back a reply to contact Ford (hmmmm ... right there I knew this would be a difficult, as clearly this was a problem with the download files ... not my Sync unit), but I humored them. I called Ford and, sure enough, after a few Q & A's about my system and a soft reset, I was referred back to the vendor. The Ford rep did confirm that there had been a couple of reports from others about the "free" update, including one Lincoln owner who had the same problem as I did as well. I sent another email to the map vendor ... and still have not heard back.

But ... in the interim, I re-downloaded the full update (using my M1 MacBook Pro), and tried again yesterday. After at least one restart, it finished perfectly, told me to remove the USB and the install would finish after a key cycle/power cycle. Sure enough .. now on NA 2.21.

My guess ... there was something amiss with the website that gave me a "free" update, and the initial set of files were not configured correctly somewhere. The second set (about a week later) had been corrected and thus worked OK. I'm geeky, but not enough to see any difference in the files ... they all look identical right down to the names, dates and sizes. But, second time around worked, so all's well!!

Ken
 

Sgt1411

Member
Law Enforcement
Messages
102
Reactions
59
Points
27
Location
BC&AZ
Vehicle
2021 ST
#34
My rather interesting saga on this update ...

When I went to the map website and entered my 2020 ST's VIN, it offered me another "free" update. I was happily surprised as I only expected one such update (which I had used a year ago for the NA 2.20 version). I downloaded the files, including a license file, and ran the installer. Eventually it failed by simply exiting, and the NA 2.20 remained on the "About" screen.

I sent an email to the vendor, and got back a reply to contact Ford (hmmmm ... right there I knew this would be a difficult, as clearly this was a problem with the download files ... not my Sync unit), but I humored them. I called Ford and, sure enough, after a few Q & A's about my system and a soft reset, I was referred back to the vendor. The Ford rep did confirm that there had been a couple of reports from others about the "free" update, including one Lincoln owner who had the same problem as I did as well. I sent another email to the map vendor ... and still have not heard back.

But ... in the interim, I re-downloaded the full update (using my M1 MacBook Pro), and tried again yesterday. After at least one restart, it finished perfectly, told me to remove the USB and the install would finish after a key cycle/power cycle. Sure enough .. now on NA 2.21.

My guess ... there was something amiss with the website that gave me a "free" update, and the initial set of files were not configured correctly somewhere. The second set (about a week later) had been corrected and thus worked OK. I'm geeky, but not enough to see any difference in the files ... they all look identical right down to the names, dates and sizes. But, second time around worked, so all's well!!

Ken

And that right there is another example of the ridiculous complexity Ford builds into its multimedia systems. No other OEM has these issues.

Where is that SYNC3 update that got released last year, non existent yet again.
 



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