I have this exact issue on a very new to me, 2021 Explorer ST, Canada and just over 45,000km. Thanks to this forum and thread I was able to be informed of potential issues with the vehicle to make an informed purchase, however never did I expect that on day 1 of bringing it home this week I'd look underneath for the first time and notice 3 drops on the floor.
Finger smell revealed gear oil, and I called the dealer and voiced my suspicion then brought it back in, they said right away they will take care of it. They confirmed quickly that it was the leaking FADA and that will perform the procedure to remove the FADA, replace the O-ring, and put it all back together as-is with the same parts and new O-ring. This is not what I want, from previous experience with mechanical work and on the advice/consensus of this group I am pushing for the dealer to refer to TSB 23-2114, TSB 23-2174, and replace with the re-engineered intermediate shaft, TCU program, and new half shaft to permanently correct the issue. Although the procedure is 90% the same for O-ring or replacement of the parts, they won't do it - they say their hands are tied to follow an entire TSB at my request (which is fully billable) or, to just do the O-ring and the process is completely free under powertrain.
The main issue seems that although there is are TSB’s for a failing FADA, there is no TSB for simply the FADA leak. Therefore, this is up to dealer discretion to which they have said their hands are tied under the powertrain warranty, and to talk to Ford Canada, or pay for the whole job on my pre-owned vehicle out of pocket.
I spoke to another dealer locally for a sanity check and they said that Ford's directions are consistent with what my dealer described, but here I see that about 50/50 some dealers have gone to O-ring only, while others do the improved fix using the latest and greatest revised parts (Intermediate shaft N1MZ-3A329-A, New driver side Axle TX1309/N1MZ-3A427F, New Axle nut LB5Z-3B477A) etc.
I am stuck here and I spoke to Ford Canada and they said Dealers are locally owned and operated and work with your dealer. My dealer said they aren’t enabled for flexibility, ie they cover the labour and I buy the revised/improved parts to fix it per the recommendation, and that Ford has put this restriction upon them.
A case where both are pointing to each other and leaving the customer to arbitrate and manage the actual repair, has really worn the luster off this purchase in 24 hours.
I am very mechanical and can do this work with parts in my garage, but with two little girls and this being day 1 of purchase I didn’t anticipate this, plus I cannot do the TCU programing required (Ford can) and the truck is in their shop currently which makes the most efficient sense.
Has anyone recently/successfully convinced a dealer to do a full-measure fix under powertrain? In Canada? I hate half-measure fixes, I know this will buy 2-3 years and then the FADA will go. I want to do this all at once so that the truck is bulletproof going forward, but they don’t want to see it this way. The other option I have is requesting they buy it back or taking it to another dealer for a different "interpretation" of the warranty solution, and if I get out of the vehicle look for a 2022+. I should note that this was not documented on the inspection they provided which was 5 months and almost 10,000km before I bought it, and it was obviously an oversight.
I love the vehicle otherwise and I want to see a way through this but need some advice and help and want Ford to step up to resolve it fully and properly so I can have confidence in the vehicle, OEM, platform, and future support.
Thanks.