Ford Connect navigation sound issues

[ST2025]

Took to dealership for this issue and they didn't fix the situation with the voice prompt volume.(maybe too new)
I fiddled around with the system for awhile and got the voice prompt volume to work again. All I did was turn on Apple car play(voice prompts were not working on apple maps either). Then I disconnected apple car play and the voice prompts started working again in Google maps. I hope this helps.

 

[mk1963]

Yeah, mine worked temporarily after clearing cache and storage doesn’t. It’s back to low volume. Thinking about trying factory reset.