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Back-up Camera Issues

rainking6

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Location
Raleigh, NC, USA
#1
Is anyone else having this problem? Sometimes when I go into reverse it says my backup camera isn't working and it's blued out on the screen and the back view of the 360 is blued out as well.

It first happened about a month ago, not it's happened 3-4 times a week. I've been hesitant to take it to the dealer because odds are they won't be able to replicate it in that moment since it's still intermittent, although becoming more frequent.

Has anyone else had this and gotten it fixed? If so, what was the problem? I'm more apt to call the dealer if I can tell them a documented fix.
 

Messages
28
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Location
Kansas City, MO, USA
#2
I am having the same issues. Blue screen and it’s occasional not consistent. I am worried I do the same by taking it to the dealer and they not see it. Thinking about taking a video when it does and providing that to them.

Let me know what they say if you find out first.

thanks
 

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79
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17
Location
New York, NY, USA
#3
Having same issue... got blue screen twice already...Restarting the car seems to reset it.
 

Messages
292
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190
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37
Location
Punta Gorda, FL, USA
#4
I’m taking mine in on Tuesday afternoon for the rear camera replacement. Will post findings after finished. Just so you know it did take my dealer 3 weeks to get the replacement. Jim
 

Cdubya

1000 Post Club
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699
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Location
NE Ohio
Vehicle
2020 Explorer ST
#5
Any time you get a problem, I would recommend taking a picture with your smartphone. Even if intermittent, it is not normal and the camera should probably be replaced. I have never had a blue camera view on my 2020 which I've had over a year.
 

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292
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190
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Location
Punta Gorda, FL, USA
#6
Any time you get a problem, I would recommend taking a picture with your smartphone. Even if intermittent, it is not normal and the camera should probably be replaced. I have never had a blue camera view on my 2020 which I've had over a year.
I also have had mine for over a year and the blue screen started 5 weeks ago. Did exactly what you said. Took pic showed service advisor and she immediately ordered part.
 

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292
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190
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37
Location
Punta Gorda, FL, USA
#7
Dealer replaced camera yesterday. Drove it for a couple hrs. No problems! 4332EC5D-FE8D-4B54-8129-90C5B9C53F5D.jpeg
 

SickST

New Member
Messages
2
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4
Points
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Location
West Palm Beach, FL, USA
#8
Showed pictures to the dealer and the they ordered a replacement , waiting for replacement to come in since the part was out of stock .



Sent from my iPhone using Tapatalk
 

DHollis

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Messages
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Location
Hanford, CA, USA
#9
Bought my ST July 10, 2020. Just took it in, with pic of screen. Dealer viewed 4 codes, said it was not doing it...so could not fix it. Bring it in next time, will check codes, Maybe it will call out specific part. Dealer agreed it is a known problem...so round n round we go.
 

Messages
292
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Location
Punta Gorda, FL, USA
#10
Bought my ST July 10, 2020. Just took it in, with pic of screen. Dealer viewed 4 codes, said it was not doing it...so could not fix it. Bring it in next time, will check codes, Maybe it will call out specific part. Dealer agreed it is a known problem...so round n round we go.
Did you by chance show them the work order I posted above?
 

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Location
Evansville, IN, USA
#13
Just happened at 600 miles. Is there a TSB on this? I will take the work order in and that article once I can get ahold of someone tomorrow.

Last updated on: 12/16/2020

No Recalls or Field Service Actions found
 

Messages
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Points
27
Location
Honolulu, HI, USA
#14
Numerous news reports about it but I have yet to receive a TSB notice. Probably awaiting enough preplacement parts for the dealers. I have to either restart my engine or open and close the rear hatch for it correct.

https://www.cnet.com/roadshow/news/ford-f-150-explorer-mustang-recall-backup-camera/

I plan to have it done in a few months the next time tie ST goes in for service.
 

hcwebb07

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Location
Portland, OR, USA
#15
Been having the same issue on an off since beginning of December. Now happening once a day at least. Sometimes restarting my car works but not always. Called the service department, I already have an appointment next Tuesday for the driveshaft recall. My service department says I am the 1st ST owner they have talked to but have had other models with similar. Bringing in the photos of the issue with me, I hope to not get any grief getting this fixed.
 

Messages
105
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Location
CA
#16
We've been having this problem as well for awhile now on and off. Dealer hasn't really been too interested in fixing it.

Just recently it changed and now we've gotten all four cameras with a blue screen, not just the rear.
 

ASmith

New Member
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Location
Columbia, CT, USA
#17
Mine is doing it too, started after the last snow storm. Probably an irrelevant note there, I work for GM and those have the same problem lol
 

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Points
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Location
CA
#18
Ours has been fixed. They replaced the rear camera and all has been well since.

Sent from my SM-G960W using Tapatalk
 

Zakyman

New Member
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Location
Memphis, TN, USA
#19
Been having this issue since the car was delivered in Nov19. three camera's replaced later and still having the issue. Local Ford dealership has told me that Dearborn does not know what the problem is.
 



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