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Sync

Messages
660
Reactions
367
Points
82
Location
Maryland
Vehicle
2020 Explorer ST
#1
Ok, where do I start? This thing's been a cr4p show for months now but has never been sound since I purchased this ST.

1. I play music from a flash drive. It skips, it stops in the middle of a song and tells me it no longer sees the drive and to wait to see if it can reconnect. Sometimes it does but most of the time it doesn't. Sometimes I can still press the play button and it will resume but it can soon repeat the snag. Other times, if I wanted to pause play, it would do whatever the flock "it" wants to do. One time it went to the next song almost near the end of its play. Other times it won't respond for the first 10 presses.

2. I've gotten into the vehicle and completely had no sound. I couldn't connect to the radio, flash drive, navigation or voice activation. I had to pull over to the breakdown lane, stop the engine, open the door to reboot the display and restart.
Another time, after arriving home, I wanted to stop the music but it wouldn't respond to stop or pause. Thinking it was the so called "touch screen", I pressed the tactile off knob repeatedly and it STILL wouldn't turn off.

3. 25% of the time when I start the ST, I get 4 or 5 sets of warning beeps and posts like, No Hill Assist, No Traction Control, No Lane Assist, No Brake Assist, No Cruise Control, etc etc. If I truly wanted any of those features, I'd have to redo the key cycle, sometimes 2 or 3 times.

4. I've been here before on this subject and a Factory Reset was recommended. So, I read up on the process, what it entailed and what I was going to have to reprogram after doing so. Well, Sync couldn't even do THAT right.
I started the procedure and it initiated the reset and after a minute went to the black screen. I thought it was resetting in the background but after 20 minutes, I googled to find out it was wrongfully hung up. It recommended that I do a Soft Reset to get out of it. Fortunately, freeing it up worked but apparently, it never reset.

I believe I have the latest version. Correct me if I'm wrong but here's the layout.

Sync 3, Software Version: 3.4
Build 23188
System Updates: BO:7E:11:30:10:6A

I know this seems like a rant but it's actually informational and a cry for help. lol
Any creative thoughts?

Thanks.
 



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