Need Help Diagnosing 10R60 Transmission Noise / Slippage (occurs weekly - videos captured)

[Lone Star State Shepherd]

2023 Ford Explorer ST - 16K miles

I purchased this ST used four months ago and the transmission slippage has occurred randomly every seven days or so.

The Ford dealership I have been going to with my last two Explorers says I need to leave the car for two months (backlog) and if it doesn't make the noise when they test drive it they can't help me (despite clear evidence in the videos).

Can anyone help diagnose this issue and recommend a remedy?

Link to videos in a Google photo album
https://photos.app.goo.gl/EDALU4da551keBF4A

Thank you,
David

 

[EDWYER]

Damn that sounds horrible. Really no clue on this

 

[Gadgtfreek]

Damn that sounds horrible. Really no clue on this

Same. When I heard it I was def "WTF"

 

[Cdubya]

Likely something horribly wrong.

 

[GearHead_1]

You already know this and sad as it is to say, but you need a different dealer. We know that isn't always possible, as the next closest may be 100 miles away, but what you've written sounds like a major blow off.

 

[Loaded05]

When its making the grinding noise, the dash chimes. what is the message that pops up?

 

[Lone Star State Shepherd]

When its making the grinding noise, the dash chimes. what is the message that pops up?

It has only chimed once out of the fifteen times or so that this has occurred and unfortunately I did not catch what the message was.

The frequency has increased once Friday 12/19 and once yesterday 12/20 - and for a longer duration now - out of gear.

I have an appointment with another Ford dealer in the area tomorrow - hopefully they can figure it out. I am a little worried the stage 2 tune that was on the vehicle will void the warranty. I put the stock tune back on but I think Ford can still see that an aftermarket tune had been installed.

 

[EDWYER]

Yes, they should still be a able to see that the tune was installed but it really depends on the service advisor. You may get lucky and he may just not mention it.

 

[Suprawill1]

Firstly, have you checked the fluid level? Also, if you see the fluid, does it have any metal shavings in it? Is it happening in a specific gear or randomly in others?
Give us this info before we can further speculate. Hope your 2nd Ford dealer helps.

 

[WaferTech]

Firstly, have you checked the fluid level? Also, if you see the fluid, does it have any metal shavings in it? Is it happening in a specific gear or randomly in others?
Give us this info before we can further speculate. Hope your 2nd Ford dealer helps.

Trouble Codes that may have reset?