Ford Connect navigation sound issues

[mk1963]

Hi everyone,

I have the Ford Connect and when using Google Maps the navigation sound isn’t working correctly. The volume control while the voice is speaking does nothing. Maps is not muted. You can hear the directions but the volume is about a 2. The settings show the volume at 20. Did the test in map settings and you can adjust the volume just fine. It will be the correct volume for 1 or 2 turns then it’s right back to super low volume. Can use Google Maps with Car Play and it works fine. Any ideas on what is happening or how to fix? Any suggestions would be greatly appreciated. I have a 2025 Explorer ST with Sync 4,

 

[Dale5403]

If your Explorer is a 2025 you do not have SYNC 4

 

[mk1963]

Sorry. You are correct. Discovered this morning I can use Waze on the display and it works fine. Google Maps still does not.

 

[Dale5403]

That is weird. Google owns Waze so you would think both should work.
Are both up to date?

 

[mk1963]

Hi Dale5403,

they are up to date. I did a soft reset yesterday as well before discovering I could use Waze. This is certainly a weird problem. If it was a problem for both I’d be going to the dealership but it seems like it’s just a problem with Google Maps. I know it was working prior to the last update but I hadn’t used it for a while so don’t know for sure when exactly it started.