Recent content by MSF

My 2020 has a non functioning radio. Dealer says the ACM has failed and ordered a new one. Well it still doesn’t work. The dealer is perplexed and has been trying to get assistance from Ford engineers. My research has led me to believe that the new module needs to be programmed to my car before...

Ford service SUCKs! I am now over a month with no audio system. The dealer insists they are receiving the wrong parts and have had an email in to Ford engineers. I have tried contacting Ford by phone and chat with them saying there’s nothing they can do and I have to contact the dealer. Dealer...

Ford and their dealers don’t communicate very well. I had a long chat on the computer with Ford yesterday. They basically told me that the dealer should fix my car. Then they wanted me to try all the reset options. I tried to explain to the friendly customer service guy, who is not based in the...

No trouble codes. Got the car back today. Still no audio. The dealer is awaiting word from Ford engineer.

Dealer called yesterday. Correct part is in. Should be done today right? Wrong! New part installed but still no audio. Dealer says we are waiting for a call from Ford engineering. Maybe tomorrow they will figure it out.

Dealer called today. Part is finally in. They can install it today. I drop off the car Around 11 am. Get a call at 3:30. Car is ready and all working again? That would be NO. After all that waiting for the part and several hours of waiting today….. they were sent the wrong part!!!! . So back to...

Dealer says it’s a bad audio control module. Ordered with up to 3 weeks for delivery.

I’m on the latest SYNC. I had no problems with 22251 .

Anyone else have their audio system just stop working? No satellite radio, no AM/FM, no Bluetooth audio no nothing. Tried the various reset options with no luck. Almost 4 years of trouble free operation and now no audio. It’s at the dealer so I guess I’ll find out tomorrow what it is.

Only the drivers door opens with touch, and the start/stop function has the circle with the line thru it. And it goes in deep sleep mode frequently. I drive it every day it’s not like it sits for days at a time. Dealer said battery was good at last service, but it sure sounds like it’s a battery...