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Rear window heating elements, warranty denied, touch up kit?

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11
Reactions
3
Points
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Location
Rochester, NY
Vehicle
2023 Explorer ST
#1
I put in a warranty claim to my dealer on my ST due to a section of the rear window not being able to defrost when needed. Turns out that three different ”lines” have a short in them. Warranty was denied due to owner usage…I do put my fat bike in the SUV to bike in the winter and the big tires may have rubbed the bottom portion off in the pic but the two others have a break in them not caused by the tire. I have not had this happen in any other car I have owned in my life since they usually are embedded in the glass.

Long story short, dealer is willing to buy a “repair” kit to close the lines again so they heat the windshield. Has anyone had any experience with this? Thoughts?
 

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