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FORD dealer says the NGK cold plugs from ZFG now means I need a long block in my 25!

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204
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Location
St. Louis
Vehicle
2025 Explorer ST
#22
Agreed, we need updates. Respectfully requesting.
 

OP
Z
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32
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13
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2
Location
SC
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2025 Ford Explorer ST
Thread Starter #23
My apologies guys in a crunch for time right now, but I finally have a Ford determination so far but I still have to talk with them personally I just got the word they are saying they will not cover it so there’s a little bit more discussion to do before I will probably end up going ahead with the repair on me. It sounds like if nothing changes I report the conditions mañana sorry for all the delay. Just waiting for things to happen right now. The car is at the dealer in the garage and the motor is out, let me give more details tomorrow just for information again they were tuner gapped .028. Installed by the dealer. That’s pretty much the basic grill for the moment unless something I can change which I’ll find out tomorrow better after talking with FORD (not the dealer) and a few other people.
 

OP
Z
Messages
32
Reactions
13
Points
2
Location
SC
Vehicle
2025 Ford Explorer ST
Thread Starter #24
They’ve had me on a loaner truck this whole time full-size 4 x 4 four-door no cost …one good thing o.
 

Messages
115
Reactions
49
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Location
MO
Vehicle
2026 ST AWD
#25
My apologies guys in a crunch for time right now, but I finally have a Ford determination so far but I still have to talk with them personally I just got the word they are saying they will not cover it so there’s a little bit more discussion to do before I will probably end up going ahead with the repair on me. It sounds like if nothing changes I report the conditions mañana sorry for all the delay. Just waiting for things to happen right now. The car is at the dealer in the garage and the motor is out, let me give more details tomorrow just for information again they were tuner gapped .028. Installed by the dealer. That’s pretty much the basic grill for the moment unless something I can change which I’ll find out tomorrow better after talking with FORD (not the dealer) and a few other people.
Zorrosdens,
Sorry to hear that you may be on the hook for the repair. I sure hope there is a post-mortem to provide a root cause. I can't see how sparkplugs could cause engine failure unless one disintegrated into the cylinder. If one popped out, would that not be due to installation? The dealer technician installed them so workmanship should not be on you other than the labor for the original work.

/edit/
I forgot to mention that you should ask for copies of any boresope photos or videos, if available. There's got to be something lurking in a cylinder or two.
/
end of edit/

Hopefully, Ford will look after you (financially) for the engine work. Best wishes on the path forward.
 

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