Customer satisfaction program - 25B02

[3rdExplorer1stST]

Got the letter today to match the notification in the Ford app for my 2025 that there is a software update for Power Control Module. Anyone else get this yet?

 

[Chairborne Ranger]

Just got mine today; I'm not thrilled that they say it takes "less than one-half day" with the caveat that my dealer might need it longer due to scheduling requirements.

 

[ExplorerSTLine]

Got my letter Monday, called Monday for an appointment, got one for Tuesday at 9:30AM and was back in my car at 10AM Tuesday. Yuppa - 30 minutes (and that included the paperwork, etc.) So much for "half a day."

 

[Chairborne Ranger]

Thanks for the encouraging news.

 

[Doom Crew]

I heard they will be sending out mobile service for this update. So you can be at home, working etc and they will do the update. I will be scheduling mine soon as well,.

 

[Chairborne Ranger]

That's nice but I reside out in a rural area over 50 miles away from my dealer and am pretty sure they're not sending anyone to my ranch. I hope it works out for owners in the 'burbs or cities.

 

[Dale5403]

I'm not sure how far they go with the mobile service. I live 20 miles away from my dealer and they have been to my house twice.

 

[3rdExplorer1stST]

I heard they will be sending out mobile service for this update. So you can be at home, working etc and they will do the update. I will be scheduling mine soon as well,.

I asked my dealer about that, they have done mobile software update at my house for this explorer once before. They wouldn’t come out for this one.

 

[STeiner]

Does this update affect newer job 2 builds? All 25's? I haven't received anything.

 

[DaGooch]

Does this update affect newer job 2 builds? All 25's? I haven't received anything.

Not sure about the job 2 25's. I have a job 1 25 and received the notification on the FordPass app for the 25B02 update. I made my appointment and was told I needed the 24P36 gear shift module update too. I know I had scheduled that one OTA and received a confirmation that is was applied. Either way... Both updates took only about 45 minutes. I was excited about that one since they originally told me they needed about 2 hours for just the PCM update.

 

[Doom Crew]

I asked my dealer about that, they have done mobile software update at my house for this explorer once before. They wouldn’t come out for this one.

Just called the dealership and they will have somebody come out to my house for this update next Friday. Seemed like they didn't know about the mobile service till I mentioned it. They were going to have me come into the dealership and when I asked about the mobile service she transferred me to somebody who knew about this update then mobile service was offered. It would be nice to have people who respond to service appointments know how to field these calls.

 

[Chairborne Ranger]

I called the dealer this morning after the Pass app wouldn't let me schedule the update for some reason. The service manager I spoke to (like 'Doom Crew above) didn't know anything about this CSP and asked if I was having any problems with the vehicle. I confirmed that I wasn't, but since Ford sent me a letter in the mail advising me to have the software updated that I was trying to be proactive and avoid having to get towed. They aren't sending anyone 52 miles to come to my house either.

 

[msrobi]

I got the notification and the alert in my FordPass app for my 2025 ST, but the dealership says that Ford will not cover the labor unless your vehicle is displaying the overheating alert, which sends the vehicle into limp home mode. I thought this would be dangerous on the interstate, but apparently Ford doesn't think so.

 

[Chairborne Ranger]

When I went to the dealer for my appointment to perform this CSP to supposedly do a software update I ended up waiting 2 hours. The service advisor told me that my vehicle ended up NOT needing the update after all and sent me on my way. First of all; why does Ford send out letters to owners directing us to contact our dealer to get this CSP done and implying that the vehicle could stop working if we don't do it? Second, why does this CSP keep showing up on my Pass app even though I've been to the dealer for it already? Third, why don't the dealer service departments seem to have any clue about this program and seem to only want to engage once you're stranded on the side of the road and need to get towed? And finally, if it didn't need any update why did it take them 2 hours to figure that out? Supposedly there's a recall that's supposed to be out already on this same issue but I haven't received any formal notification from Ford...yet.