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Customer Satisfaction Program 22N17 - Easy, and inexpensive, DIY.

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#1
I’ve been putting this off for quite a while since it’s the only issue I’ve had with my ‘20 in four years of ownership. Having better things to do than take time out of my day for a trip to the dealership, I tackled it on my own in about 10 minutes for a whopping $15. Sure it shows the time for a tech to knock it out in just a few minutes as well, but a visit to any dealership is never quick. Making this a DIY project was a cinch.

For those unfamiliar, this involves the chrome peeling off the window switches, which leads to sharp edges and cuts. The old switch tips get replaced with a new version that looks to be molded in color. From Ford:

IMG_6989.jpeg

The part number for the bag of seven tips is LB5Z-14A268-AB as shown in the bulletin. A Google search of the p/n led me to a dealer right up the road in my state. The cost was about $8 with $7 added for shipping.

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The tips as they arrived:

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From the bulletin, Ford states to grab them with cutting pliers and pull, but that is a real pain. All you need is a small screwdriver. Carefully push under each tip forward, and they all pop right out.
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My drivers side switches before (with the sharp flakes of chrome scraped off after a couple cuts on my finger tips):

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Good as new after about ten minutes of work (changed out on all four doors). A no-brainer.

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Last edited:

Cdubya

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2020 Explorer ST
#2
Awesome post! I had assumed they were changing out the switch modules but looks like just the tips! NICE
 

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Location
SW Louisiana
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2020 Explorer ST
#3
Saving this thread... I'll be ordering the parts soon. Thanks for sharing.
 

Messages
53
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28
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Location
SW Louisiana
Vehicle
2020 Explorer ST
#4
Awesome post! I had assumed they were changing out the switch modules but looks like just the tips! NICE
Just the tip... hehe.
 

DaveG ST

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Hurlock, MD, USA
#5
Great write up. I just had mine done at the dealer and they told me it was a quick change out. I waited until I had another issue with the ST, which I figured would happen eventually, although I was hoping not so. Well the front left side CV axle boot split at about 68K miles.
 

Cruising68

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#6
Thanks for posting! I’d rather take care of it myself even though ford would do it for free


Sent from my iPhone using Tapatalk
 

Messages
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Location
Gurnee, IL
Vehicle
2020 Explorer ST
#7
Nice! Just ordered 7 of these for 20 bucks shipped from Fordpartsgiant.com

The peeling of the chrome is annoying and a few times, I have gotten flakes in my skin.
 



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