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Blown rear diff - '21/ 51k mi

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Location
Connecticut
Vehicle
2021 Explorer ST
#1
Took my ST in to the dealer yesterday because I could feel a pretty heavy vibration in the steering wheel while stopped but in drive or reverse. If I were to shift into park or neutral, it would go away. I figured it was something transmission related as if it were flex pipes or something else, I'd probably feel it all the time. Also when shifting in to gear, I was starting to hear and feel a pretty loud clunk. Aside from that, nothing really noticeable while driving.

Turns out my rear diff is shot and will be replaced with a new one. Got to talking to the service manager and the mechanic who looked at it and they said I'll be getting a new driveshaft also, as the driveshaft is nearly impossible to remove from the rear diff without damaging or bending it? Find it hard to believe that Ford agrees to that considering this is a warranty job, but I won't argue with that. Gear oil slung all over the underside of the car in that area. Said my oil level was nearly empty so they added some and it should be safe to drive for the next 2 weeks until the parts come in.

Does anyone know if there is anything about the new units that will prevent this from happening again at 100k mi? Has anything been redesigned? Can the 3 bolt be changed to 4 bolt? Should I get a brace? Any input would be appreciated. I have a Ford ESP that covers me to 8 years/ 100k mi but I'm starting to think it would be wise to trade up to something newer when that time comes.
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UNBROKEN

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Location
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#2
There’s a specific tool needed but of course the driveshaft can be removed without damage. I would be worried about leaving my car with a shop that told me otherwise.
 

Messages
214
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Location
Nevada
Vehicle
2025 ST
#3
You have a vibration while stopped in gear? Not sure how the rear diff would influence anything in that scenario. Did they explain what failed in the diff?
 



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