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And she's back! I picked it up today during my lunch break and it looks just like the day we bought it. The shop bought the sensor for the hands-free liftgate (due to chip shortage, it didn't come with it from the factory). I need to play around with it later and see if it's a setting in the...

The first issue we ran into with them is the rental. They forgot to approve an extension and when we called the Rental Company on a whim, to make sure everything is ok, they said the rental was due back 2 days ago lol.... So my wife called State Farm and spent 45 minutes on the phone while they...

Well, hopefully in the next 2-3 weeks we will have our car back, after only having it for less than 24 hours. State Farm has been a nightmare to deal with, if it wasn't for the whole rental situation, I would have gone through my insurance. The shop had to fight to get OEM parts, State Farm...

Appraiser from State Farm went to visit the ST today, estimated almost $2k to fix the damage. The shop thinks there will be more once they take it apart and fix the odometer reading in the report, so we can get OEM parts. Appraiser put “unknown” for the odo reading. Now the wait is for the ST...

Greetings, we traded in the wife’s 2020 Santa Fe for a 2022 Explorer ST. We were very excited and loved the vehicle! Sadly, that didn’t last long. We purchased the vehicle Wednesday evening and the following morning someone rear ended my wife with our kid in the car. At first, the damage didn’t...