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Radio Not Working After Update

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East Freetown, MA
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2020 Explorer ST, Silver Spruce Metalic
#1
Has anyone else experienced issues with their radio after the latest update? Mine keeps showing it’s connected to a phone call from my own phone and when I hit the disconnect button, nothing happens. Also, my wireless CarPlay adapter isn’t working right either. It shows the right screen but when I hit the play button it won’t switch from SiriusXM like it used to. It shows it’s playing but there’s no sound. I tried doing a reset but that didn’t do anything. Also tried unpairing my phone and repairing but, that didn’t do anything either. I even tried a wired connection but, it still wouldn’t work! Any suggestions as I’m scratching my head over hear


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23 Explorer ST

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Firefighter/EMT
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#3
Have you tried a full reset?


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OP
BrooseDaMoose
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Thread Starter #5
Have you tried a full reset?


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I held the power button and the next button until it rebooted. I'll search for how to do a full reset.
 

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BrooseDaMoose
Messages
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Location
East Freetown, MA
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2020 Explorer ST, Silver Spruce Metalic
Thread Starter #6
There is definately something going on and I don't know if it has to do with my iPhone or the radio itself. The power button, previous and next buttons don't work. When I turn up the volume, it displays "Voice Volume" instead of "Audio Volume". Also, if I switch from CarPlay to SirusXM, the song that was playing from Apple Music will keep playing. I can't hear it but it shows it playing on the screen. The other thing it's doing is, once in a while it will show that I have an active call from my own phone! Then it freezes up. Hitting the "End Call" does nothing. Why can't they just leave shit alone when it works fine?
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