The last time I posted it was asking about the smell coming into the vehicle and was finally able to get the vehicle into the dealership on Feb 4th, 2022. I brought the vehicle in for a few things, drivers seat noise, sulfuric smell, and valvetrain noise. The dealer replaced the rails for the seat (no idea if that fixed it) and confirmed that the cam phasers needed to be replaced and those were on back order. Those came in around the 5 week mark of being there and after the phasers were replaced the vehicle was running worse than when I brought it in. Great, after Ford having to buy back the 2019 Edge ST I had, here we go again!
A couple weeks went by with no updates from the dealer and I requested for the status. I heard back on week 8 and found out that they tore the engine apart 3 times by different techs with replacing parts yet again with no progress. Engine is still running like crap (alerts now in the FordPass app for a MIL). The dealership had been in contact with the Ford Hotline for assistance, none of that helping a FSE (Field Service Engineer) was supposed to be at the dealership within 2 business days. The advisor told me he was talking with the techs the night before and even they were at the point where they had hope Ford would just say to replace the engine. At this point I had just opened a case with the Ford Customer Relations so they could help facilitate any parts or whatever they do. I'll probably ask if there is any additional extended warranty they can give me at this point (although I already paid for one, maybe there is another for additional time and mileage).
A few days came and went and I asked for another update, after a couple days I heard from the dealership, that was today (tomorrow is 9 weeks it's been there). The FSE did make it to the dealership and couldn't figure out what was going on and approved an engine replacement. So 5-7 business days for that to arrive (thankfully the engine is available) and then whatever time it takes to install. So I'm sure it will be 10 or 11 weeks I will not have had my vehicle once I hopefully get it back. I still worry a bit about the dealer doing a good job with the install too, but probably better than after them tearing the engine apart and putting it back together.
For me, bottom line is that I'll never own another new Ford vehicle, and have been warning others to steer clear as well. The Explorer ST is fun to drive, when I've had it in my possession. But Ford "quality" sure isn't there. I would have considered yet another buy back, but with new vehicles hard to come by right now it just didn't make sense to go that route unless I'm forced to by something else going wrong.
If you have gotten this far, thanks for reading and letting me vent a bit about all this, it's been frustrating and annoying to go through major issues with yet another new Ford.
A couple weeks went by with no updates from the dealer and I requested for the status. I heard back on week 8 and found out that they tore the engine apart 3 times by different techs with replacing parts yet again with no progress. Engine is still running like crap (alerts now in the FordPass app for a MIL). The dealership had been in contact with the Ford Hotline for assistance, none of that helping a FSE (Field Service Engineer) was supposed to be at the dealership within 2 business days. The advisor told me he was talking with the techs the night before and even they were at the point where they had hope Ford would just say to replace the engine. At this point I had just opened a case with the Ford Customer Relations so they could help facilitate any parts or whatever they do. I'll probably ask if there is any additional extended warranty they can give me at this point (although I already paid for one, maybe there is another for additional time and mileage).
A few days came and went and I asked for another update, after a couple days I heard from the dealership, that was today (tomorrow is 9 weeks it's been there). The FSE did make it to the dealership and couldn't figure out what was going on and approved an engine replacement. So 5-7 business days for that to arrive (thankfully the engine is available) and then whatever time it takes to install. So I'm sure it will be 10 or 11 weeks I will not have had my vehicle once I hopefully get it back. I still worry a bit about the dealer doing a good job with the install too, but probably better than after them tearing the engine apart and putting it back together.
For me, bottom line is that I'll never own another new Ford vehicle, and have been warning others to steer clear as well. The Explorer ST is fun to drive, when I've had it in my possession. But Ford "quality" sure isn't there. I would have considered yet another buy back, but with new vehicles hard to come by right now it just didn't make sense to go that route unless I'm forced to by something else going wrong.
If you have gotten this far, thanks for reading and letting me vent a bit about all this, it's been frustrating and annoying to go through major issues with yet another new Ford.
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