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Remote Features Disabled - almost daily notice

Messages
156
Reactions
86
Points
27
Location
Salem, OR, USA
#1
Hi,

About every other day I get the “remote features disabled” notification in the Ford app even if I have driven the ST in the last 12 hours. I’ve checked the lights, they are on auto, looked at night to see if any internal light are on, nope. Maybe a weak battery?

Searched around and did not find much.

Anyone else had this issue? Thoughts?

Thanks.
 

Messages
73
Reactions
52
Points
17
Location
Lancaster, NY, USA
Vehicle
2021 Explorer Platinum
#2
Experienced the same issue on Tuesday morning. Is it a coincidence that FordPass has an update for Horn & Lights?
I tried the new function, Horn & Lights, Monday evening 3 times and Tuesday morning I have the 'remote features disabled' warning on FordPass.
I remember last year the app was causing battery issues.
 

Messages
55
Reactions
28
Points
17
Location
Hope, BC, Canada
Vehicle
2022 ST
#3
I called Ford about the remote features disabled warning and they said that if I don't drive far and long enough to charge the battery then as a safety measure the app will be disconnected. I stopped worrying about it and maybe I'm driving further now because I haven't been getting it as much. Plus I updated the app. That might help.
 

Rick

Member
U.S. Army Veteran
Law Enforcement
Messages
246
Reactions
163
Points
37
Location
Fort Hood, TX, USA
Vehicle
Rapid Red
#4
I called Ford about the remote features disabled warning and they said that if I don't drive far and long enough to charge the battery then as a safety measure the app will be disconnected. I stopped worrying about it and maybe I'm driving further now because I haven't been getting it as much. Plus I updated the app. That might help.
I called Ford about the remote features disabled warning and they said that if I don't drive far and long enough to charge the battery then as a safety measure the app will be disconnected. I stopped worrying about it and maybe I'm driving further now because I haven't been getting it as much. Plus I updated the app. That might help.
if your battery falls below 12.6 volts Ford pass app will send you a remote features disabled message.
 

hbalek

Active Member
Messages
895
Reactions
505
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182
Location
Kensington, MD, USA
#5
if your battery falls below 12.6 volts Ford pass app will send you a remote features disabled message.
Mine needed a new battery at less than 1.5 years or 19,000 miles.
 

Rick

Member
U.S. Army Veteran
Law Enforcement
Messages
246
Reactions
163
Points
37
Location
Fort Hood, TX, USA
Vehicle
Rapid Red
#6
Mine needed a new battery at less than 1.5 years or 19,000 miles.
I have my original battery … my vehicle will be three years old in August I’ve never had any problems
 

hbalek

Active Member
Messages
895
Reactions
505
Points
182
Location
Kensington, MD, USA
#7
I have my original battery … my vehicle will be three years old in August I’ve never had any problems
Lucky you! I have a 11/19 build with new fuel pump at 11,000 miles, new battery at 18,500, new clutch and back camera at 25,000 miles and new rear glass due to peeling defroster element. I have no mods and drive gently daily rarely going over 75 mph.
 

OP
Bryantbjb
Messages
156
Reactions
86
Points
27
Location
Salem, OR, USA
Thread Starter #8
Thanks all for the feedback.
 

_ATX_

New Member
U.S. Marine Veteran
Messages
7
Reactions
2
Points
2
Location
USA
Vehicle
2021 Ford Explorer ST
#9
Thanks all for the feedback.
I know this is an old thread, but did you ever resolve this? I'm wondering if a battery replacement under warranty would solve it for me. I've been dealing with this for a few weeks, and my 3/36 warranty is expiring in a few months.
 

Messages
365
Reactions
333
Points
67
Location
Rancho Santa Margarita, CA, USA
Vehicle
2020 Explorer ST
#10
I know this is an old thread, but did you ever resolve this? I'm wondering if a battery replacement under warranty would solve it for me. I've been dealing with this for a few weeks, and my 3/36 warranty is expiring in a few months.
Get a new battery. Duralast Platinum AGM size 48. $249 with $22 refundable core charge. Done.
 

GearHead_1

1000 Post Club
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Points
262
Location
Utah
Vehicle
Exploder
#11
I can't believe that I'm recommending you take a look at this, but Walmart offers a Group size 48/H6 AGM battery with a 4-year warranty, for $180. (most others are a 3-year warranty), their policy is a no questions asked warranty for carry in batteries. I have not used this product, so take it for what it's worth, it just seems to be the most bang for the buck. Costco will sell you an Interstate battery with a 3-year warranty for $10 less.
 

_ATX_

New Member
U.S. Marine Veteran
Messages
7
Reactions
2
Points
2
Location
USA
Vehicle
2021 Ford Explorer ST
#12
Is it worth taking it to the dealer to get Ford to cover the new battery under warranty? We're still under warranty (purchased in Oct 2021 and less than 30k miles). If the battery tests bad they should replace it, right?

If I can't get the dealer to replace...I just looked at the Costco battery - their 36 month warranty is limited, and the fine print says you get a prorated refund. So it looks like the extra $10 at Walmart would be a better deal since it's 48 months free replacement.
 

GearHead_1

1000 Post Club
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Location
Utah
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Exploder
#13
Is it worth taking it to the dealer to get Ford to cover the new battery under warranty? We're still under warranty (purchased in Oct 2021 and less than 30k miles). If the battery tests bad they should replace it, right?
If it's free, it's worth it. That said, don't be surprised if they tell you it's a good battery.

I see this frequently on the truck forum. People take their word for it, problem continues, take their word for it again, problem still exists, new battery, problem solved.
 

Last edited:

powerboatr

Member
U.S. Navy Veteran
Messages
146
Reactions
102
Points
27
Location
Texas
Vehicle
2023 Explorer ST
#14
I have had 3 batteries since April 22
Fir my 22 f150
The latest ford bcm update seems to have fixed it
Plus..if truck sits for 5 days
I set it up on the charger
To bring it up

Our 23 explorer we recently purchased new
I have had it sit for a week and no issues
Although after a week battery was 68 state of charge.
And I noticed in forscsn it's set to charge to 90% by the vehicle system
 

Messages
467
Reactions
240
Points
37
Location
Davidson County, NC
Vehicle
2021 ST
#15
The only way I can keep the battery topped up (enough to avoid the Ford Pass power down and keep Auto Start Stop functioning) is to drive the ST for several hundred miles or keep it on a trickle charger. If it sits for one day, it’s kaput.
 

_ATX_

New Member
U.S. Marine Veteran
Messages
7
Reactions
2
Points
2
Location
USA
Vehicle
2021 Ford Explorer ST
#16
The only way I can keep the battery topped up (enough to avoid the Ford Pass power down and keep Auto Start Stop functioning) is to drive the ST for several hundred miles or keep it on a trickle charger. If it sits for one day, it’s kaput.
How long ago did your start having this issue? Have you tried a new battery?
 

Messages
467
Reactions
240
Points
37
Location
Davidson County, NC
Vehicle
2021 ST
#17
How long ago did your start having this issue? Have you tried a new battery?
The ‘01 ST will be three years old this September and currently has ~ 16,000 miles. I’ve suffered through this issue for most of the vehicle’s life. As was mentioned above, when the dealer tests the battery, they tell me it’s perfectly fine and give me the rhetoric about needing to drive it more and for longer.

During the last service (oil change and rear bolt/camera recalls), I complained again. They called to say they discovered an aftermarket accessory connected to the battery and therefore would charge a diagnostic fee. What was that accessory? The simple NOCO extension cable that makes it easier for me to connect the Genius 1 because the blinking charging system/battery doesn’t work. :mad:
 

Messages
467
Reactions
240
Points
37
Location
Davidson County, NC
Vehicle
2021 ST
#18
By the way @_ATX_ are you sure you want your home address shown in your profile? Nice house! ;)
 

_ATX_

New Member
U.S. Marine Veteran
Messages
7
Reactions
2
Points
2
Location
USA
Vehicle
2021 Ford Explorer ST
#19
By the way @_ATX_ are you sure you want your home address shown in your profile? Nice house! ;)
I had no idea! Thanks for the heads up!
 

Haggis27

New Member
Messages
1
Reactions
0
Points
1
Location
Ontario, Canada
Vehicle
2020 Ford Explorer ST
#20
Hi,

About every other day I get the “remote features disabled” notification in the Ford app even if I have driven the ST in the last 12 hours. I’ve checked the lights, they are on auto, looked at night to see if any internal light are on, nope. Maybe a weak battery?

Searched around and did not find much.

Anyone else had this issue? Thoughts?

Thanks.
I have the same problem with a 2020, dealer said battery needs to be replaced, first things to go is remote use and auto start/stop, also any one know if there is an auxiliary battery in the rear drivers side panel or is that only on the police interceptor
 



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