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Rear camera recall

William

New Member
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1
Location
Michigan
Vehicle
2023 Ford Explorer ST
#1
Just got the letter today that said to call my Ford dealer in order to make an appointment to get the rear camera on my 2023 Explorer ST replaced as they now have the parts available to do the job. Unfortunately the dealer had zero knowledge of this. They said I have to bring the vehicle in to have it inspected and then they will order the parts. I guess Ford doesn’t know what rear camera they put in the 2023 ST’s. Ford communication to dealers is lacking. I have had nothing but issue after issue with the vehicle and I even filed a lemon law claim but surprisingly it was deny. Nice looking vehicle but it mostly gets admired in the service department my dealers parking area. I can understand why Ford is struggling as a company. I’ve purchased my last Ford and can’t wait to replace it.
 

2020FordRaptor

Active Member
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82
Location
Nevada
Vehicle
2020 Ford F-150 Raptor
#2
Another case of “Ford is bad because I have a bad dealer.”
 

Messages
453
Reactions
227
Points
37
Location
Davidson County, NC
Vehicle
2021 ST
#3
A significant part of why Ford is “struggling” is thanks to the Biden/Harris administration’s imposition of EVs on a public that isn’t interested. ;)
 

OP
W

William

New Member
Messages
3
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Location
Michigan
Vehicle
2023 Ford Explorer ST
Thread Starter #4
Another case of “Ford is bad because I have a bad dealer.”
The dealer is great the car is a POS.
 

hbalek

Active Member
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Location
Kensington, MD, USA
#5
The dealer is great the car is a POS.
The dealer is great the car is a POS.
I had this recall completed 2 weeks ago and it works great now! No more blue screen and rear brake assist errors.
 

Messages
78
Reactions
26
Points
17
Location
Colorado
Vehicle
2022 Explorer ST
#6
I have a 22 and also got the same letter. I only have 9500 miles on it and have never seen a blue screen once so not sure I even want to let them touch it.
 

hbalek

Active Member
Messages
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Location
Kensington, MD, USA
#7
I have a 22 and also got the same letter. I only have 9500 miles on it and have never seen a blue screen once so not sure I even want to let them touch it.
It took mine a year about 10,000 miles for the blue screen to first appear. Then after the first recall, the camera replacement fixed it until it reappeared about a year later.
 

Cruising68

1000 Post Club
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262
Location
Chicago, IL, USA
#8
I have a 22 and also got the same letter. I only have 9500 miles on it and have never seen a blue screen once so not sure I even want to let them touch it.
Same here on my 22. Never had an issue with my rear camera or anything else for that matter. Not planning on letting them touch it for now.


Sent from my iPhone using Tapatalk
 

Cdubya

1000 Post Club
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1,458
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710
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262
Location
NE Ohio
Vehicle
2020 Explorer ST
#9
I was getting the blue screen every now and then. Did the latest IPMB module update and have not seen the blue screen in a couple of weeks now. Don't plan on getting the camera and wiring replaced if I don't see the blue screen. If it ain't broke, don't fix it... because chances are good they will break something else in the process.
 

paSTa

New Member
Messages
15
Reactions
2
Points
2
Location
Connecticut
Vehicle
2022 Explorer ST
#10
Same here on my 22. Never had an issue with my rear camera or anything else for that matter. Not planning on letting them touch it for now.


Sent from my iPhone using Tapatalk
I also have a 22, camera malfuncation didnt start happening until around 13k miles but was rampant after that. Had the recall done recently they replaced the entire camera, no issues since but well see how long that lasts
 

88lx50

Member
Firefighter
Messages
25
Reactions
6
Points
2
Location
NYC
Vehicle
2023 Explorer ST
#11
Just got the letter today that said to call my Ford dealer in order to make an appointment to get the rear camera on my 2023 Explorer ST replaced as they now have the parts available to do the job. Unfortunately the dealer had zero knowledge of this. They said I have to bring the vehicle in to have it inspected and then they will order the parts. I guess Ford doesn’t know what rear camera they put in the 2023 ST’s. Ford communication to dealers is lacking. I have had nothing but issue after issue with the vehicle and I even filed a lemon law claim but surprisingly it was deny. Nice looking vehicle but it mostly gets admired in the service department my dealers parking area. I can understand why Ford is struggling as a company. I’ve purchased my last Ford and can’t wait to replace it.
The dealer I used sent a mobile tech to my house and he did the repair in my driveway. No inspection. I just called and made an appointment. It took about an hour. Try another dealer.
 

2020FordRaptor

Active Member
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611
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Location
Nevada
Vehicle
2020 Ford F-150 Raptor
#12
The dealer I used sent a mobile tech to my house and he did the repair in my driveway. No inspection. I just called and made an appointment. It took about an hour. Try another dealer.
Very few dealers signed up for Fords Mobile Service. Plus, they usually only have like a 10 mile radius from the dealer.
 

88lx50

Member
Firefighter
Messages
25
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Points
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Location
NYC
Vehicle
2023 Explorer ST
#13
Very few dealers signed up for Fords Mobile Service. Plus, they usually only have like a 10 mile radius from the dealer.
The dealer is about 25 miles away. I was surprised they would come that far.
 

gafool25

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U.S. Navy Veteran
EMT
Messages
17
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6
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2
Location
georgia
Vehicle
2023 explorer ST
#14
So this is about the camera? Blues screen? Does the radio still function if this happens? Can I still use the buttons to change the radio stations? Honestly I could care less if I don’t have a backup camera? I got the letter as well but mine still works?


Sent from my iPhone using Tapatalk
 

Boyd

Member
Messages
43
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33
Points
12
Location
Tennessee
Vehicle
2021 ST
#15
So this is about the camera? Blues screen? Does the radio still function if this happens? Can I still use the buttons to change the radio stations? Honestly I could care less if I don’t have a backup camera? I got the letter as well but mine still works?

Backup camera law went into effect in early 2018. So when there's an issue with it, recalls have to be done. Up to you if you wanna do it or not.
 

2020FordRaptor

Active Member
Messages
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273
Points
82
Location
Nevada
Vehicle
2020 Ford F-150 Raptor
#16
So this is about the camera? Blues screen? Does the radio still function if this happens? Can I still use the buttons to change the radio stations? Honestly I could care less if I don’t have a backup camera? I got the letter as well but mine still works?


Sent from my iPhone using Tapatalk
The little portion that shows the camera is blue. All the other parts are fine. As long as you wouldn’t mind it being blue, or it isn’t blue than you don’t have to worry about it.
 

Messages
75
Reactions
35
Points
7
Location
San Francisco
Vehicle
2022 Ford Explorer ST
#17
I have a 22 and also got the same letter. I only have 9500 miles on it and have never seen a blue screen once so not sure I even want to let them touch it.
It is - inevitable.
I saw reports of the seal being bad on the hatch and letting water run down the cable to the board,... without a drip loop.
I was a little skeptical, but sure as shit, when it rains, I can get a blue screen.
It was simply a poor cable design decision, and crappy seal design.

My notice mentions a harness, I'm assuming they clip an extra length in the middle to allow for drip? Who knows, but, I would definitely have it done (And I need to schedule mine).
 

The Truth

New Member
U.S. Air Force Veteran
Law Enforcement
Messages
2
Reactions
1
Points
1
Location
Moreno Valley Ca.
Vehicle
2023 Explorer ST
#18
It is - inevitable.
I saw reports of the seal being bad on the hatch and letting water run down the cable to the board,... without a drip loop.
I was a little skeptical, but sure as shit, when it rains, I can get a blue screen.
It was simply a poor cable design decision, and crappy seal design.

My notice mentions a harness, I'm assuming they clip an extra length in the middle to allow for drip? Who knows, but, I would definitely have it done (And I need to schedule mine).
No!! Say it ain't so, Ford being cheap?!
 



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