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1.5 months old, doesn't start :(

elvets

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Well, this sucks... Got my Explorer ST December 15th, doesn't start today.

Lots of error messages shown in the dashboard, engine doesn't turn on and there's a ticking sound coming from the engine...
 

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#2
Have you checked your battery?
 

Cdubya

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New car or new-to-you?

Telling you, an OBD2 scanner is an indispensable tool for all modern cars. For Ford, I'd recommend getting the OBDLink MX+ and Forscan Lite for Android or iOS.
 

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elvets

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Have you checked your battery?
Yeah, tried to jumpstart, to no avail.
New car or new-to-you?

Telling you, an OBD2 scanner is an indispensable tool for all modern cars. For Ford, I'd recommend getting the OBDLink MX+ and Forscan Lite for Android or iOS.
Completely new car thus also new to me :) I'll look into that. Would Forscan be able to tell me _exactly_ what is going wrong?
 

Blue Beast

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Welcome to the forum. Sorry to hear about your vehicle problems. Hope you get it going or repaired.
 

MillerW001

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Well, this sucks... Got my Explorer ST December 15th, doesn't start today.

Lots of error messages shown in the dashboard, engine doesn't turn on and there's a ticking sound coming from the engine...
Two days after we picked up our 2021, exact same symptoms. Troubleshooting revealed it was a bad battery. Shorted cell may prevent being able to jump the car while battery still connected.
 

Cajun Heat

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Two days after we picked up our 2021, exact same symptoms. Troubleshooting revealed it was a bad battery. Shorted cell may prevent being able to jump the car while battery still connected.
Welcome to the forum.
 

Cajun Heat

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Well, this sucks... Got my Explorer ST December 15th, doesn't start today.

Lots of error messages shown in the dashboard, engine doesn't turn on and there's a ticking sound coming from the engine...
Congratulations, I think, and welcome to the forum.

Really sounds like a battery issue but as @Cdubya said, a scan will reveal more. Hope you get this resolved soon and back on the road.
 

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elvets

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Thread Starter #9
Update: car starts fine this morning :D I did get a message from FordPass during the night that my Ford entered Deep Sleep to preserve battery... Going to get it serviced tomorrow (if it still starts)

Two days after we picked up our 2021, exact same symptoms. Troubleshooting revealed it was a bad battery. Shorted cell may prevent being able to jump the car while battery still connected.
Oof :( Would disconnecting the battery and then jumpstarting work?

I'll for sure look into a scan tool.
 

hbalek

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Update: car starts fine this morning :D I did get a message from FordPass during the night that my Ford entered Deep Sleep to preserve battery... Going to get it serviced tomorrow (if it still starts)



Oof :( Would disconnecting the battery and then jumpstarting work?

I'll for sure look into a scan tool.
I would call roadside and have them either jump it or tow it to the dealer. You have a full warranty you should take advantage of with the ST. I've had a slew of problems from day one and roadside has been used 3 or 4 times.
 

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elvets

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Was able to drive to the dealership, car stopped working again at the dealership, so that's "good" in a sense :) They found the issue, the BJB connector wasn't fully seated in BJB. They were surprised the car started at all.

Anway, is fixed now, hopefully that's the first and last issue :D
 

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elvets

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Thread Starter #12
Car is now 5 months old and the exact same symptoms happened over the weekend. Car needed to be towed again :(
 

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#13
Hopefully they can figure it out. However, I would keep track of all these visits.... you wouldn't be the first to have a lemon/buyback claim.
 

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How often do you drive it? I have to keep mine on a charger because it's not my daily driver. Auto stop start, a lot of driving with the headlights on, and short trips do not help.
 

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elvets

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Thread Starter #15
Hopefully they can figure it out. However, I would keep track of all these visits.... you wouldn't be the first to have a lemon/buyback claim.
Bent pin on BCMC and a not fully secure pin on the connector to the BCMC... I'm keeping a record of it all and to be fair, Ford Canada already reached out to me as well.

How often do you drive it? I have to keep mine on a charger because it's not my daily driver. Auto stop start, a lot of driving with the headlights on, and short trips do not help.
It's my daily driver and it's not the battery :)
 



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