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Yah sounds like this is what will happen. Sounds like a few people having the same issue

Wher So they sent you back your stock tune?

They are also going to replace the tuner itself because dealer feels the screen is "blown out" or pixaleted

Dealer had it all day today, they need to get a new Voucher ID from Ford Performance so they basically start fresh

My device is showing 1 credit but doesn't show a VIN or any tunes. It's going to the dealer today and I have explained everything. The vehicle is currently on the cal tune and tuner is unplugged.

Yes dealer did the tune the first time. And then it started acting up so the FP guy on the call said to try and update it, then it failed. I'm sure it can be fixed.

The other day I took my tuner out of my ST and plugged it into my laptop to check for updates. It installed a new version of the Pro Cal 4 software. After that, I hit update and it no longer asks me to login and enter voucher ID. It basically does nothing. It now shows 1 credit available and...

I think this might have happened to me. Can you explain what happened when you did the update? I updated Pro Cal software and now it doesn't ask me to login and doesn't show my VIN or tunes. I'm afraid to plug it back in to the ST. I'm seeing the dealer on Monday

I had the same guy I think. There has been at least 2 updates. One makes the auto start/stop turn off after key cycles. I believe that was HB1. Now there is another one.

I'm having a similar issue I think. I plugged in the tuner to Pro Cal 4 in Windows and it did a Pro Cal software update, then "transferred" that to the tuner. Now when I hit Update in Pro Cal, nothing happens. It no longer shows my VIN and tunes and doesn't ask me to login anymore with...

It still has the auto start stop in latest versions the tune (HC1). Just drive in sport mode and you will never have it again

I did the update, feels a bit smoother on upshifts.. I used to get a weird idle when switching from Park to Reverse or Drive and that seems a bit better now. It would be nice if FP released a written list of revisions from the HB to HC1 version so we know what they did

Apparently the 2022 doesn't have the plug, can anyone confirm this? I looked and don't see it and Curt said their pigtail adapter for the 2020 isn't compatible with 2021 and up

Mine still goes off except for sport mode, so no difference with the FP tune