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EXACTLY!!

Correct, still unresolved. Wife just selects the "privacy button twice" approximately every 5 minutes when connected thru bluetooth. Extremely annoying, a couple of her customers have told to take it back to Ford and tell them to keep it...(I used here the socially polite words). GM and Jeep...

If it's connected via bluetooth, cell phone make doesn't matter, it will echo eventually. Call the service advisor while driving, after 5-10 minutes it will start echoing on him. We have found if your not driving (moving) it may not echo, which maybe what the dealers are doing that can't...

Update, all Ford dealerships service advisors should be able to refer to this Echo Problem in the dealer OASIS tracking system. Case #: CAS-28911596-V6L1C7. This case has been escalated with Ford Engineers/Technicians, however as I was advised, the more complaints and occurrences against...

The echo problem will also occur with Android Auto connected via USB cable as the Android Auto app uses Bluetooth for all audio communications and uses the cable only for video. This info is from Google android auto tech support pages. Apple Car play with Apple lightning cable uses the cable...

Update, Ford dealer yesterday replaced both the Explorer Sync3 "EPIM & Microphone" per Ford tech support and issue did Not change. To my knowledge that was the entire system with no change. They continued to diagnose with Ford engineers trying various conditions. Something is triggering the...

Work Around, when caller on other end gets the echo, simply press "Privacy" twice on your sync display to move to phone then back to Sync and echo goes away but will eventually return, repeat process...

We are in St. Clair Michigan, taking to dealer (Bill MacDonald Ford) tomorrow for new EPIM. Really hoping this resolves this Echo problem.

Looks like Ford found a solution to better serve us in the future... https://media.ford.com/content/ford...1/ford-google-accelerate-auto-innovation.html

Ford has ordered a new mic and EPIM computer (Sync3 computer). Waiting for call from dealer to setup install appointment. At this time, it seems to be EPIM since the mic is used with bluetooth and Apple CarPlay and issue still does not occur with Apple CarPlay. Ford tech support wanted dealer...

We have also noticed, sometimes this echo problem for the person on the other end of the phone call occurs within a couple minutes, other times takes up to 15 minutes. Occurs with my wifes android and my new iphone 12 when connected to bluetooth. We have also noticed since my first post that...

I have taken to a dealer and they are in process of working with Ford tech line, they are thinking Microphone or EPIM replacement which I think is the Sync3 computer. I have found this echo for the caller (opposite end of us in the explorer) will temporary go away simply by selecting the...

Wife and I are experiencing what sounds like this exact phone caller echo issue in her 2021 Explorer. We have observed it only occurs when the caller is also on a cell phone, land lines don't have any echo. Occurs after 5-10 minutes after call has started. Only the other person gets the echo...