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Open the folder file. It should be in there.

Don't forget to find the xml file on your flash drive. Then upload it to the Ford Owners site to show that you are up to date,

Welcome to the forum.

Does your Explorer show 23188? If so have you checked your flash drive to see if you have the xml file on it. It would be in the SyncMyRide folder there.

If it was me, I would take one extra step and download it from Ford again. Just in case there is an issue there. For me that download did not take very long. And you can an keep this in mind. Several people have reported doing the update over the air if you have a good internet connection where...

I don't recall how long but it was much longer than that. The total install time was 20 to 30 minutes.

I would hang onto that email. It should give proof if any thing goes wrong for you. Good luck.

To quote Clint Eastwood. "A Man's got to know his limitations."

This is a SYNC update, not a camera fix.

I'm out of ideas here. Have you tried contacting Ford SYNC support?

Do you still have the original download on your computer? If so maybe try a reinstall from there.

They would be OK but I think you would need a set of winter tires looking at the ratings.

If your still under the full warranty maybe your dealer can help.

I would try contacting Ford SYNC support either by phone or chat to see if they can help.

It showed undated with Ford right away for me.

Maybe try calling or chatting with Ford SYNC support? I don't have a lot of faith in that but who knows, it might help.

I haven't used it and might not for a day or so.

You could try downloading 22251 again and then follow the directions to upload the XML file. About the only thing I can think of.