I'm sorry... I never did come back and give an update.
I complained about this when I took it in for the CAT leak recall issue. Not only did they not have the ability to fix this (or even know what I was talking about), but also installed the CAT without loosening or replacing the CAT-to-pipe clamp (clamp and nuts were still rusted to the pipe with no sign of removal). And, of course, it leaked - pretty bad too! I heard it driving it off the lot and KNEW it wasn't right. I also KNEW this was the LAST TIME I would EVER do anything at SC Ford in State College, PA. They are a WORTHLESS dealership in all fashions, period, except for buying parts with a discount. I don't know how they're still in business. It seems they really don't want to help anyone that didn't purchase the vehicle from them. I have filed several complaints with Ford over the years, and should have known better this time, too. It was about 15 years since my last encounter and thought they might have changed. It's just convenient for me to go there. My bad.
In this area there's another dealer buying up dealerships and they have been FANTASTIC to deal with. Stuckey - branded with a variety of new car brands now including Ford, Bellefonte. They realigned my 360 perfectly and fixed all my other complaints. So there is a way to do it. My 2020 is all factory though.
If you ever manage to get ForScan for work, please repost. I have the ability do use it, I'd just rather not when it's under warranty (as it was). But now, it's out of the 3-year portion. I still only have just over 16k on it