I wanted to see if how everyone elses experience with getting these modules installed has been. I was notified on December 20th (approximately months after delivery of the vehicle) that the parts were available for my 2022 Explorer ST rear seat climate controls and to schedule with my local dealer for the service. I called up the local dealer (not where i bought the car) and tols them i received the notification. I took the first available appointment they had, which was today (Jan 18th) and brought the car in for the service to be done. About 3 hours later, I receive a phone call from the dealer saying that they inspected the vehicle and dont have the parts on hand and have to order them AND that the parts are backordered.
I'm not buying their story right now, I've had this service scheduled for almost a month to the day. My first thought is why didn't they order the parts when they scheduled the appointment? They never asked for my program number when they scheduled the service and stated that they wouldn't know what parts they needed to get until they inspected the vehicle.
I wasted 2 hours this morning and was late to work for nothing. Has anyone had the same experience or is this dealer completely incompetent?
I'm not buying their story right now, I've had this service scheduled for almost a month to the day. My first thought is why didn't they order the parts when they scheduled the appointment? They never asked for my program number when they scheduled the service and stated that they wouldn't know what parts they needed to get until they inspected the vehicle.
I wasted 2 hours this morning and was late to work for nothing. Has anyone had the same experience or is this dealer completely incompetent?