Took to dealership for this issue and they didn't fix the situation with the voice prompt volume.(maybe too new)
I fiddled around with the system for awhile and got the voice prompt volume to work again. All I did was turn on Apple car play(voice prompts were not working on apple maps either). Then I disconnected apple car play and the voice prompts started working again in Google maps. I hope this helps.
I fiddled around with the system for awhile and got the voice prompt volume to work again. All I did was turn on Apple car play(voice prompts were not working on apple maps either). Then I disconnected apple car play and the voice prompts started working again in Google maps. I hope this helps.
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