I sympathize that some people are frustrated because Ford, like every other manufacturer, is having trouble with supply chain and chip issues. So what's your suggestion on how they handle it since you believe it's "been unacceptable on so many levels"? Perhaps they should just stop selling vehicles at all unless it can be built to your spec? Where would you be then? I suppose then you'd be complaining that they aren't trying to fill your order? I suppose they should just stop their business because you can't get exactly what you want; when you want? If so many of you are put out that you have to compromise, just go cancel your order.
For crying out loud, quit playing the victim, be proactive and go buy something else.
you certainly seem to sympathize with the frustration some of us feel. Not entirely sure why you think we are "playing victim". Just voicing frustration with how the situation has been mismanaged. Just for fun, let's say you see advertisements for a couple of local restaurants. You decide to go to one place that caught your eye, only to find there is a lineup to get in. You check around to other places nearby and find they all have lineups too. So you decide to wait patiently for this place. Eventually, you finally get to go in. You look over the menu, make your choice and place your order, lets say for a steak. You then wait patiently for your order. An hour goes by and still no sign of your order...you start to wonder what is going on so you ask your server and they say "Don't worry, its being prepared and will be ready shortly". Another hour goes by and still nothing. Finally, your server brings out your "order", but instead of a steak its a meatloaf...sure that's somewhat similar to your order (has beef in it), but it is still not what you ordered and not what you were looking forward to enjoying. Your ask your server why it isn't a steak and they say "Sorry, we don't have any steak left, so we've decided to substitute it for this." Well, that is BS...and wouldn't be acceptable. Sure you can get up and leave and go somewhere else, but you will have to start over and wait in a lineup somewhere else, and now you are even more hungry because you have been waiting around patiently for more than 2 hours to enjoy this steak which this placed advertised as being available and even reassured you was being prepared after you had ordered it. On your way out, you hear of others who just arrived to the restaurant, well after you had. They are talking about that huge lineup that is still outside and how they got lucky and somehow managed to just walk straight in and sit down with no wait. Then, their server lays down a nice steak meal in front of them. Well that just makes this whole situation sting a bit more...here you are hungry and disappointed (or eating an underwhelming meatloaf), and you see and hear this. Then you find out later that the restaurant actually did have the steak when you placed your order, and still had the steak when you checked back in with your server wondering the status of your order, but the restaurant just didn't pick up your order before they ran out; instead randomly picking up other orders which may or may not have been placed before your order. I really think that would not be deemed acceptable by the majority of people, and if the restaurant continued to operate like that it would surely go out of business. This is similar to what is going on here. I don't think the average person would say that you'd be "playing victim" if you vented/complained about that experience.
My issues are the random order pickups rather than chronologically by order date and now how Ford continues to advertise features as available when in actual fact, they are not all available. And like I said, this is all due to mismanagement on so many levels. Do I expect them to stop selling vehicles because of supply chain issues; absolutely not. Do I expect them to update their advertising to stop advertising certain features which are no longer available; absolutely yes. But they continue to advertise and show MCS as an available option on their websites when clearly it is not. I also expect them to offer a more reasonable credit on previous orders which they have accepted to build but have to change because some options are no long available. A $325CAD for removing MCS...are you joking? That is a bit of a slap in the face. There is no way they would make that option a $325 add on for a new vehicle; it would be closer to $1000CAD option at minimum.
I would also expect them to change how they pickup orders, and make it chronological, especially for retail orders. A retail customer (regardless of location) who orders in January should absolutely have their vehicle scheduled for production before another retail customer who orders their vehicle in April. Location should not affect order pickup; dealership allocation should also not affect order pickup. If a retail customer places an order with Ford, it should be scheduled with all other retail orders placed on that day, in chronological order. If orders were scheduled in chronological order for my situation, I would be getting the vehicle which I ordered and which Ford originally agreed to build (back in January). However, that isn't the case and thought I've been waiting patiently for them to uphold their end of the agreement and build the vehicle which they agreed to build when they accepted the order. It is not unreasonable to expect them to not accept orders which have options which they do not have the parts readily available to allocate to that specific build. But this is not the case here...
Like Cosmicshrimp said, sometimes it just helps to vent about it. But sometimes (rarely) venting/complaining about this stuff allows for voices to be heard and highlights that something was done that is not acceptable to society. Sometimes it helps to make this clear to those in power who make decisions on this stuff...in this case, maybe (doubtful) that those at Ford who were involved in making some of these decisions will hear through the grapevine that customers aren't happy about some of these actions and realize that hey, we mishandled this and we should really make some changes here, and do things a little differently.
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