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Yes i can hear the motor try to unlock, the door moves just a little so the struts are pushing but it won’t open. I pressed the release as much as i could - it doesn’t latch or anything right just press and release and then on to the next step? I can feel the lever moving and i’m pushing on the...

This is super helpful - I'm trying to follow the instructions here but when I go to open the hatch it won't budge even with the lever to the side - any ideas what else to do on this? I had just installed a new lift gate and it worked fine for a couple days but now it's locked tight for some reason