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Sun Roof Fabric Issue

Messages
76
Reactions
32
Points
17
Location
Peoria, AZ
Vehicle
2022 Explorer ST
#1
My wife had opened up the sun/moon (whatever the hell people call it, the roof window, how about that! LOL) while driving and have done this many times before, but seems like the faberic didnt roll in like it should have, so the wind pumbled it and now it wont retract at all. The vehicle just turned a year old, so it should still be under warentee to replace/fix. Question though, has any one had this issue? I have an appointment for the $tealer$hip today, but not looking forward to it. Last time they had it, the rear hatch leaked water and destroyed the radio unit that is in the rear right panel under the rear right window. They pulled the weather stripping out until it stopped leaking and threw a bunch of glue in it and got it all over the outside of the truck where they touched, on the mirrors, windows, doors, inside on trim... and they pulled it off so much, the interior panels were not even installed under the stripping anymore, it was so poorly done.... and I would rather fix this if possible and not have to go back to them to fix....

I've tried to manually pull out and in to see if its a retractor like a seat belt or something.... but it seemed like it was spring loaded to roll up and then the motor just pulled it along the track to roll out. 20231120_110147 (1).jpg 20231120_110136 (1).jpg 20231120_110128 (1).jpg
 

Messages
316
Reactions
149
Points
37
Location
Socal
#2
The side clips popped out, practically impossible to fix it without removing the sunrooof.

Happened once to me as well, unfortunately, dealership needs to take care of this.

Make sure you also check the sunroof once you get the vehicle back. They didnt seal mine properly after fixing the sagging and had a slight water leak, back it went
 

sanc1384

New Member
Messages
13
Reactions
1
Points
2
Location
Florida
Vehicle
2020 Explorer ST
#3
Any updates? This just happened to mine as well. Looking for what to expect repair-wise. Whats weird was it happened from one day to the next without any incident. One day all is well, the next i get in the car and see it hanging like yours. Is there a diagram sowing how this is actually put together? Im curious to see what the actual point of failure is....
 

Messages
2
Reactions
1
Points
1
Location
texas
Vehicle
2020 Ford Explorer ST
#4
This happened to mine recently. Took it to the dealer and was told it would be almost $2000 with labor included. How is this not covered by warranty? Also, how do I fix this?
 

Messages
2
Reactions
1
Points
1
Location
texas
Vehicle
2020 Ford Explorer ST
#5
Any updates? This just happened to mine as well. Looking for what to expect repair-wise. Whats weird was it happened from one day to the next without any incident. One day all is well, the next i get in the car and see it hanging like yours. Is there a diagram sowing how this is actually put together? Im curious to see what the actual point of failure is....
Did you end up getting it fixed by the dealer? Or did you do it yourself?
 

Messages
129
Reactions
60
Points
27
Location
San Francisco
Vehicle
2022 ST
#7
From Ford themselves:
https://parts.ford.com/shop/en/us/b...ng-roof-sunshade-panel-p-lb5z78519a02ab?pdp=y

It looks like there are not clips at all? Is it just that the roller has tabs at the end and inserts onto the track mechanism?
If that's the case then I imagine the roller has to be replaced, but that means you have to pull out the glass and get to the track?
Please tell me they didn't make something so crappy that you have to replace the whole roof?

I don't understand such a design flaw. It isn't the first panoramic roof Ford has put in an explorer.
It would have to be bean-counters saying "look how cheap we could make this"....


1712968467582.jpeg
 

hbalek

Active Member
Messages
861
Reactions
476
Points
182
Location
Kensington, MD, USA
#8
I olnly close my shade in the warmer summer months. Hope mine never does that and if it does hope the PremiumCare warranty covers it.
 

sanc1384

New Member
Messages
13
Reactions
1
Points
2
Location
Florida
Vehicle
2020 Explorer ST
#9
Did you end up getting it fixed by the dealer? Or did you do it yourself?
Hell no lol. Im pretty handy and more than will to try but I havent seen enough info on how the fix can be performed by an owner. Paying near 2k to a dealer is absurd. Lately Ive just been giving thought to how I can either fabricate something myself or perhaps use the manual sliding shade from a non ST exlporer. The main hang up for me is having to take down the whole damn headliner to see how it all pieces together. I only want to do that once lol
 

sanc1384

New Member
Messages
13
Reactions
1
Points
2
Location
Florida
Vehicle
2020 Explorer ST
#10

hbalek

Active Member
Messages
861
Reactions
476
Points
182
Location
Kensington, MD, USA
#11
This reminds me over 5 years ago, my 2013 MKZ which had the panoramic sunroof started making a noise when opening and closing. So I took it into the dealer and they had it for about 42 days before they could fix it. They had to send it to a company that specializes in convertibles and sunroofs. It was under CPO extended warranty and was told that if I had to pay for the repair, it would have cost me $3000, which was about the price of the roof on my factory window sticker! The whole process sucked. I was told the reason it took so long was the repair shop had to take photos and send it to Ford to get the warranty claim approved.
 



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