I tried to update mine using the USB downloaded from Ford and it's been saying Updating Software while I'm driving down the road for a couple months now. I called Ford and they said I'd have to leave the car with them for a day or two for them to diagnose the problem and that their software guy is only there twice a week. Pain in the ass. I've heard from other Ford owners in the neighborhood that it's pretty common. Can't say I'm happy about it but I guess I'll have to leave it with them soon.