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Audio Off

RVST21

New Member
Messages
19
Reactions
6
Points
2
Location
Daphne, AL, USA
Vehicle
2021 Explorer ST
#1
Has anyone experienced the sound system going into Audio off mode ? It has happened twice in the 4 months I have owned the ST. According to my research on you tube the only way that I have to correct this is either shut the vehicle off and start it up and it resets the itself. The other way is to push the and hold the volume knob in simultaneously with the arrow up button until the screen goes black and then it will reset itself. Which the latter method can be done with the vehicle running. Just wondering if this a system issue or something I inadvertently have done while in the car
 

hbalek

Active Member
Messages
838
Reactions
467
Points
182
Location
Kensington, MD, USA
#2
Has anyone experienced the sound system going into Audio off mode ? It has happened twice in the 4 months I have owned the ST. According to my research on you tube the only way that I have to correct this is either shut the vehicle off and start it up and it resets the itself. The other way is to push the and hold the volume knob in simultaneously with the arrow up button until the screen goes black and then it will reset itself. Which the latter method can be done with the vehicle running. Just wondering if this a system issue or something I inadvertently have done while in the car
This used to occur regularly when I first bought the vehicle in Dec. 2019. After several Sync updates, it doesn't happen anymore or if it does, you can just turn it on again by pushing the power button or touching the screen power button. A system reset is no longer required. Make sure you are running this latest version of Sync: 3.4.20282 which I installed on Dec. 29.
 



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