Recent content by Spectrepilot

***UPDATE*** I picked the vehicle up from the dealership On Nov 5th, making it another 39 days Ford had the vehicle out of service. I drove the vehicle three times yesterday with no noted issues. This morning I went to grab some breakfast and I am AGAIN having issues with the navigation...

***Another Update*** The dealership has had my vehicle since September 28th. They replaced the main computer in the ST which they say will correct the navigation issues. After a lot of troubleshooting and ordered parts they finally talked to the main Ford engineers who advised there is a...

***UPDATE*** Minor update - After six weeks Ford still has not responded to the demand letter from my attorney, I am told they have 60 days. My Explorer is broken AGAIN. The front drivers and passenger side windows will not go up correctly. If you hold the button in the up position for more...

I did...they will not even consider it. Spoke with a lawyer this morning who told me there is federal law in place for situations like this. They have my info and are reviewing my case.

***AND ANOTHER UPDATED*** Sorry if it feels like I am spamming the forum, this is turning into a soap opera. The Ford rep who is handling my case called this morning to see if I picked up the vehicle, I explained I was getting it this afternoon and she said she would follow up in the morning...

Normally I would try that but the only other dealer within 50 miles is notoriously bad.

***ANOTHER UPDATE*** I received a call this morning notifying me Ford is denying my buyback request. I am in somewhat of a catch 22. I live in the Florida Panhandle, 20 miles from the Alabama border. When I was looking for my ST they didn't have one in Pensacola so I purchased it in...

***UPDATE*** I am getting the run around... I filed a case with Ford on July 26th and they were initially very good. I was assigned a case manager who established a timeline and promised me a decision within five days which was August 2nd. I told her I was again having issues with the...

Thank you. Have been a Ford guy for 30 years and love the way the ST drives. IF they buy it back I will get a newer ST (if the 2022's every go on sale with the chip shortage), or a Lincoln Aviator. I will update the thread.

Update It was in the shop for a week and they "reprogrammed some of the modules." The mechanic who did the work brought it out front for me and we chatted for about 20 minutes. He said and I quote "I don't know if that will fix it." He mentioned all the modules in the STs and the issues...

Update...Still in the shop but they called today to tell me parts have arrived. They explained a there service bulletin related to a module under seats that is causing shorting problems which is disrupting the network. I have not looked at the schematics but interesting it would impact the...

Can anyone share how you started the buy back process? who did you contact...through your dealer? Thanks!

Great forum, both happy and sad to see other are having many of the same issues I am. Happy in that I am not alone, sad that others experience the same frustration. I love parts of my ST but I am at the end of my rope dealing with constant and recurring problems. Sadly I dropped my ST off at...

Can you share who you contacted at Ford to start the Lemon Process?